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Information: Homes North Residents
Homes North is committed to knowing our clients and meeting their individual needs and we aim to provide the highest level of assistance across our range of services.
We support our residents to not only develop the skills to maintain a tenancy, but also to cultivate the skills to live fulfilling and independent lives.
It is our goal to ensure that we deliver the best possible service to our residents and provide clear, helpful information aimed to address any tenancy related questions or enquiries.
Homes North residents can find out more information about us by accessing the following pages:
Residents: Guiding Us Into The Future
We believe that engagement with our residents is critical to shape their future. We actively seek their input and feedback to align our services with their needs. We engage through regular tenant engagement meetings, annual pop up chat events, our online Ideas/Suggestions/Feedback Form, our Tenant Satisfaction Survey, and our Facebook page. We foster strong communication with our residents as it is essential to build a sense of community and trust. We are equally keen to collaborate with residents to address their concerns and identify mutually beneficial solutions. By adopting these engagement strategies, our residents have become our reference point for strategic and operational planning. Understanding our residents’ experience of our service, as well as the barriers they experience in achieving their aspirations, is vital to ensuring we allocate resources appropriately and effectively.
Tenant Advisory Group
At Homes North, our tenants are at the heart of everything we do. To ensure we continually improve and align our services with our clients needs, we have started our Tenant Advisory Group. This initiative is designed to bring together the voices that matter most – our tenants – to provide invaluable and innovative ideas.
What TAG matters:
Direct Feedback
TAG offers a direct channel for tenants to share their experiences and insights, helping us understand what’s working and where we can improve our services.
Collaborate Solutions
By participating in TAG, our tenants work alongside us to develop and refine policies and processes that truly meet the needs of our communities.
Empowering Voices
TAG members play a crucial role in shaping the future of Homes North, ensuring that our decisions are informed by those who live in our communities.
We believe that engaging with our tenants through TAG will help us deliver the best possible service and strengthen our commitment to creating a supportive and responsive living environment.
If you would like to join TAG, please contact Joy Wilson or Cathy Noon on reo@homesnorth.org.au.
Tenant Satisfaction Survey 2024 Feedback
[icon_text box_type=”normal” icon=”fa-quote-left” icon_type=”normal” icon_position=”left” icon_size=”fa-lg” use_custom_icon_size=”no” title=”Very satisfied with homes north have not had any issues with them they’re very helpful when needed.” title_tag=”h5″ separator=”no” text=”- Tenant Satisfaction Survey 2024 Feedback” icon_color=”#c1c1c1″]
[icon_text box_type=”normal” icon=”fa-quote-left” icon_type=”normal” icon_position=”left” icon_size=”fa-lg” use_custom_icon_size=”no” title=”Homes North staff are always helpful when I have a problem and they listen to my concerns and oftentimes solve problems quickly. I feel confident when contacting them.” title_tag=”h5″ separator=”no” text=”- Tenant Satisfaction Survey 2024 Feedback” icon_color=”#c1c1c1″]
[icon_text box_type=”normal” icon=”fa-quote-left” icon_type=”normal” icon_position=”left” icon_size=”fa-lg” use_custom_icon_size=”no” title=”I am very happy with Homes North Housing because the workers at Homes North are willing to give you a chance of living in the community and I enjoy living in my Homes North home and I like the area.” title_tag=”h5″ separator=”no” text=”- Tenant Satisfaction Survey 2024 Feedback” icon_color=”#c1c1c1″]
[icon_text box_type=”normal” icon=”fa-quote-left” icon_type=”normal” icon_position=”left” icon_size=”fa-lg” use_custom_icon_size=”no” title=”The community housing environment has improved since Homes North have taken over.” title_tag=”h5″ separator=”no” text=”- Tenant Satisfaction Survey 2024 Feedback” icon_color=”#c1c1c1″]
[icon_text box_type=”normal” icon=”fa-quote-left” icon_type=”normal” icon_position=”left” icon_size=”fa-lg” use_custom_icon_size=”no” title=”I enjoy getting the Tenants Newsletter that comes out. Homes north is great at sharing news and letting community know of events that may help.” title_tag=”h5″ separator=”no” text=”- Tenant Satisfaction Survey 2024 Feedback” icon_color=”#c1c1c1″]