Homes North is required to manage social housing in accordance with the policy guidance set out by FACS Housing. FACS NSW provides assistance to registered community housing providers in NSW to supply subsidised rental accommodation to people on very low to moderate incomes and people with additional needs.
Assistance is provided for the following types of accommodation: social housing, transitional housing and crisis accommodation. The NSW Community Housing Rent Policy applies to properties governed by an agreement between Housing NSW and a community housing provider for the provision for social housing.
This policy applies to all tenants, ex-tenants and applicants of social housing with Homes North. This policy does not include Affordable Housing.
Homes North is committed to providing social housing in compliance with FACS guidelines, which ensures tenants rents are assessed accurately and fairly.
Homes North requires all tenants living in a property owned or managed by Homes North to pay rent on a weekly or fortnightly basis. Homes North charges market rent for all its Social Housing properties. This is the maximum rent a tenant can be charged. Homes North may only vary the market rent in accordance with the Residential Tenancies Act 2010.
Market rent is the rent a landlord or real estate agent would charge each week if the property were rented in the private market. Market rent is determined using a number of sources including:
This means the market rent of our properties will be comparable to similar properties in the private rental market. Market rent is the maximum rent payable.
Social housing provides a discount to market rent based on the capacity of the tenant to pay rent. Market rent will be shown on the Residential Tenancy Agreement signed between the tenant and Homes North and will be the maximum amount of rent payable for that property at the commencement of the Tenancy Agreement.
The Residential Tenancy Agreement is an agreement between the tenant and Homes North in which the tenant agrees to pay market rent.
A rental subsidy can be applied for by the tenant submitting a completed Rent Subsidy Application to Homes North.
Capital properties are owned or managed by Homes North. The market rent is calculated by using the NSW Rental Bond Board median market rent for the area (as above), which is published by FACS Housing. The market rent for capital properties is reviewed annually.
Leasehold properties are properties, leased by Homes North from the private market and will have the market rent set for the property by the landlord at the time of signing the agreement between Homes North and the Landlord or agent. Market rents for leasehold properties will continue to be set by the landlord throughout occupancy.
When a tenant’s market rent changes, Homes North will notify the tenant in writing in accordance with the requirements of the Residential Tenancies Act 2010.
Studio apartments do not appear as a separately identified type of accommodation, in the list of properties assessed in the NSW Rental Bond median rents list. As they do not have a separate bedroom, Homes North will assess the maximum rent payable for this type of accommodation at seventy five per cent (75%) of the maximum rent payable for a one bedroom property in that location.
At the commencement of the tenancy agreement, the process of rent payment will be explained to the tenant. The rent may be paid either weekly or fortnightly. Tenants will be required to pay two weeks subsidised rent in advance at the time of signing their Tenancy Agreement together with a bond lodgement of two weeks market rent.
Where a tenant presents for sign-up and is unable to pay all or part of any initial payments, an arrangement will be negotiated with the approval from the Operations Manager, who has the delegation to vary the initial payment, prior to the client signing the Tenancy Agreement. This will only be considered where demonstration of financial hardship can be established.
Tenants may pay their rent into the specific accounts made available by Homes North. Payments made by such method will not be subject to the issuing of a receipt by Homes North however, tenants will receive a quarterly rent statement that verifies payments. Tenants may also make cash payments for rent and other charges at any Homes North office for which a receipt will be issued.
Subsidised rent is based upon 25% – 30% household’s assessable income, plus 100% of the household’s entitlement to Commonwealth Rent Assistance (CRA). This is subject to the qualification that the subsidised rent must not exceed market rent. Homes North does not pay the rent subsidy to the tenant, but deducts it straight from the market rent. In effect the tenant is charged a discount to market rent.
Rental subsidies will be reviewed twice yearly.
Homes North has the authority to grant a rental rebate (subsidy) under the provisions of the Housing Act 2001(NSW).
|Assessment rate||Tenant/Other household member|
|25% - 30%||The tenant, their spouse or live-in partner, irrespective of their age. All other persons living in the household who are aged 21 years or over.|
|25%||Clean Energy Supplement|
|15%||People living in the household aged 18 to 20 years inclusive who are not the tenant, their spouse or live-in partner.|
|15%||Family Tax Benefit Part A & B|
|Nil||Persons living in the household aged under 18 years who are not the tenant, their spouse or live-in partner are not assessed for rent-setting purposes.|
To determine the eligibility of a tenant for a rental subsidy, Homes North requires proof of income for the tenant, their spouse or live-in partner (even if they are under 18 years) and other household members aged 18 years or over.
Proof of income must be original or provided through the Income Certification Scheme for Centrelink pensions and allowances and includes:
Assessable household income is any income that is included in the calculation of a tenant household’s rent payment under this policy. This includes:
The Clean Energy Supplement is also included as assessable income.
For further information see NSW Community Housing Rent Policy.
Tenants who are self-employed will need to supply proof of their income that will independently verify any level of income stated. See Proof of Income in this policy and in addition NSW Community Housing Rent Policy (Appendix 4)
Where a household member who is older than 18 years is not in receipt of any income, Homes North will, for the purposes of the rental assessment, assume that the household member is in receipt of the standard Centrelink rate of pension or benefit in accordance with the FACS Rent Charging Policy Homes North has the right to reject an application for rental subsidy if the tenant or household member does not have income continually for a period of 12 months.
The household member must produce a copy of the most recent payroll advice received from their employer. Wages and salaries will only be verified by the household member’s employer.
Tenants who are in receipt of a Centrelink payment may choose to join the Centrepay Deduction Scheme. The tenant is required to complete a Centrelink Centrepay application form and submit to Homes North, who will arrange rent deduction payments with Centrelink.
Methods of rent and non-rent payment are via:
Tenants will be provided with a rent deposit statement quarterly. The statement will show the date of payments, amount paid, the relevant period covered by the payment and details of any arrears.
Where a tenant makes non-rent payments, e.g. water usage, a separate deposit must be lodged to that of the rent payment. In circumstances where the tenant has consolidated rent and non-rent payments in the one deposit, the total amount must be appropriated to the tenant’s rental account.
Such consolidated deposits may only be appropriated to a non-rent account where Homes North is in receipt of a clear, signed agreement by the tenant of such appropriation.
NSW FACS requires Homes North to conduct a review of all social housing tenants rent subsidies twice yearly. This ensures rent charges to tenants are current. Homes North will:
The date for a rent decrease will be the same date as the date Homes North was notified of the change in the tenant’s household income and all of the required information was provide by the tenant within 14 days.
Where the tenant has a genuine reason for having been unable to or having not provided the required information immediately at the time of the change in assessable household income, consideration may be given to backdating the change in rent to the time of the change in assessable household income. Such approval can be given by the Senior Housing Manager, up to one month, over one month the delegation rests with the Operations Manager.
Rental subsidies are granted on a tenant’s capacity to pay. Therefore tenants are required to advise Homes North immediately of any changes in household income.
Tenants will no longer be eligible for a rental subsidy if they:
Fail to supply their household members and verification of household income, prior to the due date for return of the required information.
They will therefore be required to pay the market rent for the property. In such circumstances, the tenant will receive a final warning, in writing advising either:
The rent will increase to the market rent value, effective immediately, for any one-off rent reviews outside a rent review period.
Market rent will commence at the expiry of the previous rental subsidy.
|Advice type||Change in household income||Effective date|
|Tenant supplies required documentation for a rent and income review.||Nominal increase in household income.||Effective date as notified during the rent and income review. Centrelink entitlement as at the commencement of the new rental subsidy period.|
|Tenant supplies required documentation in response to a rent and income review.||Decrease in household income.||Date notified of change by tenant|
|Tenant supplies required documentation in response to a rent and income review.||Real increase in household income.||Date of change in household income is the nominal date.|
|Tenant does not return rent and income review documentation within required time.||N/A||Rent increase to market rent, effective from the date provided as the return date for the rent and Income review forms.|
|Tenant supplies new household income details, on own volition or as requested. Not during a review.||Nominal increase in household income.||Any change is made effective from actual date of change|
|Tenant supplies new household income details, on own volition or as requested. Not during a review.||Decrease in household income.||Any change is made effective from date notified of change|
|Tenant supplies new household income details, on own volition or as requested. Not during a review.||Real increase in household income.||Date of change in household income is the actual date of change|
When Homes North receives a Rent Subsidy Application form notifying of a change to a tenant’s household circumstances that occurred some time in the past, it will reassess the rent subsidy to determine whether the household has been paying the correct amount of rent. If there is a difference in the rent subsidy the household is now eligible for, Homes North will always backdate the subsidy to the date when the change in household circumstances occurred. This will reflect the correct rent that Homes North should have charged and may result in the tenant owing money to Homes North.
Homes North will backdate a subsidy (but not limited to) when:
1. It has proven rent subsidy fraud or non-disclosure
2. A household member’s income has decreased and the tenant would be entitled to a reduction in their rent payable. This will not apply where the income has decreased due to some action or lack of action on the part of the
person, including where:
3. A household member is now in some form of employment and they are not entitled to the Start Work Bonus
4. An additional person moves into the household
5. Family Tax payments have changed due to the birth of a baby.
6. There is an unapproved absence from dwelling
7. A change in the household income has been identified in a group subsidy review and it considered that it was reasonable for the tenant to have advised Homes North of the change in their circumstances
Any decision to approve backdating of a rental subsidy rests with the Operations Manager.
For the purpose of this section, a real increase in household income shall mean all increases in income that could not be considered as a nominal increase. Such circumstances will include, but not be limited to:
The effective date for a rent adjustment (due to a real increase in assessable income) will be the date of the increase of income.
The FACS Start Work Bonus is an incentive program to assist tenants starting work for the first time or re-entering the workforce after a break. The bonus allows for tenant’s rent to remain at the subsidised level for 26 weeks from the time the tenant or another household member starts their new job.
Homes North have adopted the benefits of the FACS Start Work Bonus program. Tenants should tell us if they or a household member are starting work as soon as possible and Homes North will assess if the tenant is eligible for the bonus.
For the purpose of this section, a nominal increase in household income shall mean where the increase in the assessable household income has been due to:
Where a tenant’s income varies and it is not considered feasible to consistently change the tenant’s rent assessment, it is possible to average the tenant’s income over a six month period for the purposes of rent assessment. Such an assessment method will be approved by the Operations Manager.
The minimum amount of rent a tenant or a household member will pay is five dollars ($5.00) per week. This will generally occur where a tenant or household member:
Tenants must substantiate all claims for the minimum $5.00 per week rent.
Minimum rents are only for periods of one month at a time up to a maximum of three months (12 weeks).
Any extension of time must be approved by the Operations Manager.
If the period is in excess of three months, the tenant should be requested to surrender their tenancy.
Homes North will assess people who receive an income that is less than the Newstart Allowance (or other benefit to which they would otherwise be entitled), as though they receive the appropriate statutory benefit for their age and household composition, including Commonwealth Rent Assistance (CRA). This includes people who receive wages or salaries, or who are self-employed.
In some instances, a tenant or household member receives no statutory income, or a reduced statutory income, because they:
In these situations, Homes North will assume that a tenant or household member receives a statutory income and will base the rent calculation on the statutory payment to which that person would otherwise be entitled including Commonwealth Rental Assistance (CRA).
The assessment of all (100%) rental subsidies will be checked and approved by a second officer from within the Housing Team. Approval will be noted on the assessment retained by Homes North.
Under the Residential Tenancy Agreement, Homes North has the right to seek termination of a Tenancy Agreement through the NSW Civil & Administrative Tribunal (NCAT), if there is a substantiated breach of the Agreement. Only NCAT can determine that a tenant has breached an agreement.
Tenants will be notified in writing of any changes in their assessed rent, including a copy of the rental assessment.
Where the assessed rent results in an increase in the rent payable by the tenant, Homes North will ensure any action taken to increase the tenant’s rent does not breach the relevant provisions of the Residential Tenancies Act.
Homes North is able to charge rent in accordance with the provisions of the Residential Tenancies Act 2010.
This policy is subject to change from time to time at the discretion of Homes North. Where an individual is observed to not be working within the scope of this policy, the breach will be addressed by a team leader.
It is the responsibility of the:
Chief Executive Officer to ensure this policy and associated procedures are applied and committed to by the Senior Management Team.
Operations Manager, Senior Housing Managers & Asset Manager to provide the team with timely policy-related support and guidance, to ensure familiarity with this policy and related procedures, to commit to following them accordingly and where relevant, promote the policy to their team.
Employees to ensure they comply with this policy, be responsible for their own behaviour and if required, attend relevant training as provided by the company from time to time.
Contact Homes North on 1300 662 721 or 02 6772 5133 or email@example.com
For further information see our Appeals Policy and Appeals Factsheet.
Standard 1.2 – Establishing and maintaining tenancies
Policy no: 1.2.2\2