For all repairs during work hours (9:00am to 5:00pm) contact our Asset Responsive Repairs team on 1800 592 333.
Our Asset Responsive Repairs team are experienced in all things maintenance and can talk to you about your repairs, big or small.
For all out-of-hours emergency repairs (after 5:00pm and before 9:00am) contact our Emergency out-of-hours repair service on 1300 662 721.
For new repairs requests only, complete the form below. Fields marked with * are mandatory.
If you have already logged a repairs request and want an update on progress, please contact our Armidale (6772 5133) or Tamworth (6766 6897) offices or email responsivemaintenance@homesnorth.org.au.
Repairs & Maintenance Timeframes
We know repairs and maintenance on your home is important to you and we are committed to providing a responsive repair service to all our tenants. We have response time for different types of repairs and maintenance:
1. Emergency (4 hours)
2. Urgent (24 hours)
3. High Priority (2 days)
4. Priority (5 days)
5. Routine (will be advised).
It is important to know the type of repairs and maintenance within each response time category. We have included examples in the following graphic.
Please complete this form if you have a new repairs request. If you want to follow up on an existing repairs request, please contact our Armidale (6772 5133) or Tamworth (6766 6897) offices.
Once you have submitted your request, you will be contacted by a Homes North staff member who will advise you of the timeframe allocated to complete the work.
