The Tenant’s Handbook aims to provide tenants of Homes North with information they need in order to understand Homes North and how it operates. We hope it will assist tenants to enjoy their time with us. It also aims to inform tenants of their rights and responsibilities as a tenant of Homes North.
The following topics are covered in the handbook:
The Tenancy Agreement
What you can expect from Homes North
What Homes North expects of you
How rent is calculated
What is Commonwealth Rent Assistance (CRA)?
How do you pay the rent?
What happens if you get behind in your rent?
Income and Rent Reviews
Repairs and Maintenance
What to do when something needs to be fixed
Visitors & Additional Occupants
Household safety and security
What happens when you leave Homes North?
What happens when Homes North terminates the tenancy?
How to make a complaint
How to appeal a decision
Information and Support for Tenants
The Tenant’s Handbook is available to be downloaded as a PDF document.