Tenant’s Handbook

Our Housing: Tenant’s Handbook

The Tenant’s Handbook aims to provide Tenants of Homes North Community Housing Co. Ltd with information they need in order to understand Homes North and how it operates. We hope it will assist tenants to enjoy their time with us. It also aims to inform tenants of their rights and responsibilities as a Tenant of Homes North.


The following topics are covered in the handbook:

  • Rent Payments
  • How the rent is calculated
  • What is Commonwealth Rent Assistance (CRA)?
  • How do I pay the rent?
  • Income and Rent Reviews
  • The Tenancy Agreement
  • The Property Condition Report
  • What happens if you get behind in your rent?
  • Repairs and Maintenance
  • What to do when something needs to be fixed
  • Emergency Repairs
  • Rubbish/ Excess Garbage
  • Property Inspections
  • Visitors
  • Household security
  • What happens when you leave Homes North?
  • What happens when Homes North terminates the tenancy?
  • How to make a complaint
  • What you can expect from Homes North Community Housing
  • What Homes North Community Housing Expects of you
  • Information and Support for Tenants


The Tenant’s Handbook is available to be downloaded as a Word Document.

Download Tenant's Handbook (Word document)