No. You can stay in your home and the length and conditions of your lease will stay the same.
We will send you an invitation to an information session where you can meet staff from your community housing provider. Staff from Family and Community Services will also be there. You will be able to ask any questions about the transfer of your tenancy to the community housing provider. If you cannot make this session you will be offered an individual visit by your appointed community housing provider and Family and Community Services.
The NSW Government will still own the property you live in. It will be leased to the community housing provider to manage your tenancy.
Yes. The NSW Government has passed legislation to make the transfer automatic.
We are planning to transfer May 2019. We will contact you before the transfer date.
Yes. To help make your transfer to Homes North easier for you, the NSW Government has passed legislation to allow them to give information about your housing, including personal and health information about you and your household members to Homes North.
Commonwealth Rent Assistance (CRA) is a payment from the Australian Government to help eligible people pay their rent.
If you are eligible to receive CRA from Centrelink, your rent will change, but more importantly, the amount of money you have left after paying your rent will not change. Example as at October 2017: Individual circumstances differ, so this example only shows:
Family and Community Services provide a range of language services to ensure that all tenants have equal access to public housing services and information. If you need help with interpreting or translation because English is not your first language, phone the All Graduates Translating and English Service on 1300 652 488. They will call the housing organisation and interpret for you for free.
You can continue to call the maintenance line on 1800 422 322, 24 hours a day, 7 days a week.
If you have any questions about the transfers, or want to talk to someone you can: