Housing transfer

This information is only for tenants of Family and Community Services (Housing NSW) who will be transferring to Homes North. It does not apply to current Homes North tenants.

The Department of Family and Community Services is transferring the tenancy management of around 1,800 social housing tenancies to Homes North. The NSW Government supports the diversity and service delivery of community housing providers like Homes North and their ability to make a positive impact on people’s lives.

Will I have to move?

No. You can stay in your home and the length and conditions of your lease will stay the same.

When will I meet Homes North?

We will send you an invitation to an information session where you can meet staff from your community housing provider. Staff from Family and Community Services will also be there. You will be able to ask any questions about the transfer of your tenancy to the community housing provider. If you cannot make this session you will be offered an individual visit by your appointed community housing provider and Family and Community Services.

Frequently Asked Questions (FAQ's)

For answers to frequently asked questions click on Read More below

Who will own the property I live in?

The NSW Government will still own the property you live in. It will be leased to the community housing provider to manage your tenancy.

Will my tenancy transfer automatically?

Yes. The NSW Government has passed legislation to make the transfer automatic.

When will my tenancy be transferred?

We are planning to transfer May 2019.  We will contact you before the transfer date.

  • January 2019: letter to you
  • January-February 2019: drop-in sessions
Will my information be given to the community housing provider?

Yes. To help make your transfer to Homes North easier for you, the NSW Government has passed legislation to allow them to give information about your housing, including personal and health information about you and your household members to Homes North.

Will my rent change?

Commonwealth Rent Assistance (CRA) is a payment from the Australian Government to help eligible people pay their rent.

If you are eligible to receive CRA from Centrelink, your rent will change, but more importantly, the amount of money you have left after paying your rent will not change. Example as at October 2017: Individual circumstances differ, so this example only shows:

  • A single person who is receiving an Aged Pension and the Clean Energy Supplement; and
  • who has no additional income; and
  • who is the only person living in the property; and
  • is entitled to the maximum rate of CRA.
FACS tenant (per fortnight)
INCOME: Aged Pension, Single (includes Clean Energy Supplement)
RENT CHARGED: based on 25% of your income
Community housing tenant (per fortnight)
INCOME: Aged Pension, Single (includes Clean Energy Supplement) + the maximum rate of CRA payment - $133 per fortnight
RENT CHARGED: based on 25% of your income + 100% of the maximum rate of CRA payment - $133 per fortnight
Interpreting and translation services

Family and Community Services provide a range of language services to ensure that all tenants have equal access to public housing services and information. If you need help with interpreting or translation because English is not your first language, phone the All Graduates Translating and English Service on 1300 652 488. They will call the housing organisation and interpret for you for free.

Who will I call for maintenance?

You can continue to call the maintenance line on 1800 422 322, 24 hours a day, 7 days a week.

Who can I talk to about the transfer?

If you have any questions about the transfers, or want to talk to someone you can:

  • Call the Housing Contact Centre on 1800 422 322. This is a free call from landlines and most mobile phones and the phones in your local Family and Community Services Housing office.
  • Speak to your local Family and Community Services client service team.
  • Visit: www.facs.nsw.gov.au/managementtransfers
  • Call Homes North on 1300 662 721 and speak with one of our staff or drop-in to one of our offices.